Terms of Service

1. About DVOTION

DVOTION LTD (registered in England and Wales, company number 17196354), trading as DVOTION Labs, provides physiological testing, movement assessment, performance coaching and related support services in London. These terms govern your use of our website and services.

2. Booking and payment

• Assessment and standalone support bookings use DVOTION Stripe Checkout. New coaching subscriptions are collected by CG Performance through GoCardless Direct Debit, separately from assessments. Authorising a mandate does not mean a payment has cleared.
• Prices are in GBP. In-person coaching uses DD4, DD8 or DD12, providing exactly 4, 8 or 12 sessions each month. Monthly fees equal the per-session rate multiplied by the included sessions. No annualised weekly calculation applies. CG Performance is the payment collector for new coaching subscriptions.
• Booking confirmations for assessments are emailed to the address supplied at DVOTION checkout. GoCardless separately confirms new coaching Direct Debit setup and collection dates.
• When you select an assessment appointment before paying, that slot is reserved during Stripe payment. Where checkout offers payment before scheduling, no appointment is reserved at payment; choose your location and appointment through your DVOTION account afterwards. Recurring coaching times are arranged directly with your coach after payment setup.

3. Cancellation and refunds

See our full Cancellation Policy. In summary:

• Cancellations made more than 48 hours before your appointment are eligible for a full refund or free reschedule.
• Cancellations within 48 hours are not eligible for a refund.
• No-shows are not eligible for a refund.
• Coaching subscriptions can be cancelled with 30 days' written notice.

4. Health disclaimer

Our assessments and coaching services provide data and guidance based on testing results. They are not a substitute for medical advice. If you have a pre-existing medical condition, consult your GP before booking a physiological assessment. DVOTION accepts no liability for any injury or health issue arising from participation in testing or coaching sessions.

5. Conduct

You agree to arrive on time for appointments and follow the instructions of DVOTION staff. DVOTION reserves the right to refuse service where conduct is inappropriate or unsafe.

6. Intellectual property

All content on this website (including text, images, reports and assessment data) is the property of DVOTION. Reports generated from your assessment are provided for your personal use and may not be redistributed commercially.

7. Limitation of liability

To the maximum extent permitted by law, DVOTION's total liability for any claim arising from the use of our services is limited to the amount paid for the specific service in question.

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

chrisgkoufas@dvotionlabs.com